We do not retain records of participant movement activity, conversations or documents. We do retain records related to fulfilling our client services and we store them according to the following policies:
Retention of Client Requested Recordings:
- Upon client request, Morpheus XR may provide recording or note taking services which will require video capture and/or audio recording. These records generated at the behest of clients are stored on an encrypted Google Drive and retained for the duration of service agreement to ensure client access. Clients can request these recordings be deleted and they will be deleted within 24hrs of receipt of the request.
Retention of Client User Names, Emails, Universe Files and Media Files:
- We retain Client User Names, Emails, Universe Files and Media files for up to 12 months after the service agreement is complete, in case the client would like to renew or regain access to the files. After 12 months, the files are deleted permanently. The client can request deletion of files upon termination of service agreement.
Retention of Client Service Agreement, Invoices, and Payment Information: